Return Policy
Right To Cancel
Returns Policy — VolkBelmont
At VolkBelmont, Your Satisfaction Is Our Priority. If You Are Not Happy With Your Order, You Can Return It Within 30 Days Of Receipt.
Return Options
Option 1 — Return A Product
You May Return Items Within 30 Days If They Are In Their Original Condition: Unused, With All Tags Attached, And In The Original Packaging. After We Receive And Inspect The Return, We Will Refund The Amount Using The Original Payment Method.
Return Address
Please Contact Our Customer Care At support@volk-belmont.com To Receive The Correct Return Address And Detailed Instructions.
We Recommend Using A Tracked Delivery Service.
Option 2 — Keep The Item + 50% Gift Card
If You Prefer To Keep The Item, We Offer A 50% VolkBelmont Gift Card Based On The Total Value Of Your Order, Redeemable On Your Next Purchase.
Just Tell Us Which Option You Prefer And We Will Be Happy To Assist.
Return Conditions
• The Item Must Be Unused, With Tags, And In The Original Packaging.
• The Order Number Or Proof Of Purchase Is Required.
How To Start A Return
• Email Us Your Order Number At support@volk-belmont.com.
• We Will Email You All Return Instructions.
Return Postage Costs
• The Customer Is Responsible For Return Postage Costs, Unless The Item Is Faulty, Damaged, Or Incorrect.
• We Recommend Tracked Postage.
Exchanges
• We Provide A Detailed Size Guide On Each Product Page. Please Choose Your Size Carefully.
• If You Still Need A Different Size, Return The Item At Your Cost. Once Received And Checked, We Will Send The Requested Size.
• Return Postage Costs Are Not Refundable.
Order Cancellations
• Once Processing Has Begun, Orders Cannot Be Cancelled Due To Our Automated Warehouse. If You Notice An Error, Please Contact Us Immediately.
• This Does Not Affect Your Statutory Rights Under UK Law.
Damaged Or Incorrect Items
• Please Check Your Order Upon Delivery. If An Item Is Damaged, Defective, Or Incorrect, Contact Us As Soon As Possible So We Can Put Things Right.
Non-Returnable Items
• Personalised Or Made-To-Order Products.
• Products Of A Hygienic Or Intimate Nature.
Refunds
• After We Receive And Inspect Your Return, We Will Notify You Of Approval.
• Refunds Are Processed Within Up To 10 Working Days To The Original Payment Method.
• If You Have Not Received Your Refund After 15 Working Days, Please Contact Us At support@volk-belmont.com.
Sustainability Note
• Whenever Possible, We Donate Returned Products To Charitable Organisations.
This Returns Policy Applies To Customers In The United Kingdom And Does Not Affect Your Statutory Rights.